Terms of Service

Last updated: 15 September 2026

These terms govern use of the SATAI PRO website at sataipro.com, the management platform at manage.sataipro.com, related mobile apps, and software services (together, the “Service”). By creating an account, starting a trial, ticking acceptance at signup, accepting via a signed link we send you, or using the Service, you agree to these terms on behalf of yourself and the business you represent.

Who we are

The Service is provided by Satai Investments Ltd (company number 16500522), trading as SATAI PRO. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

Contact: info@sataipro.com or 03300 433112.

Business customers

• The Service is supplied for business use (restaurants, takeaways, franchises and similar), not for personal consumer use.
• By signing up or accepting these terms you confirm you have authority to bind the business named in the account or on the acceptance form.
• You are responsible for all activity under your account, including staff, managers and anyone you give access to.

Accounts and trials

• You must provide accurate account details and keep login credentials secure.
• Free trials (where offered) may be limited in time and features. We may require mobile and email verification.
• Unless cancelled before the trial ends (or as otherwise agreed in writing), a paid plan may begin at the published or agreed rate.
• We may refuse, suspend or end a trial where we reasonably suspect abuse, fraud or breach of these terms.

Plans, fees and billing

• Paid plans are billed according to the pricing shown at signup or agreed in writing (including Group volume rates).
• Optional usage such as extra guest SMS may be billed separately as described on the pricing page.
• Where Direct Debit or card billing is set up, you authorise recurring charges for your plan and agreed extras.
• Fees are generally non-refundable except where required by law or expressly agreed in writing.
• We may change prices with at least 14 days’ notice by email to the billing or contact email on file; continued use after the change date constitutes acceptance of the new price for future periods.
• Non-payment may result in suspension or termination of access until arrears are cleared.
• If your bank reverses or reclaims a Direct Debit or card payment under a guarantee or dispute process, that does not cancel charges for Service already provided. Amounts reclaimed remain payable as arrears, and we may suspend access until they are paid and a valid payment method is in place.

Acceptable use

You must not misuse the Service, attempt unauthorised access, reverse engineer except where permitted by law, upload unlawful or infringing content, interfere with other customers, or use the Service to harm others. We may suspend or terminate access where reasonably necessary to protect the Service, our business, or other customers.

Your data and staff information

You retain ownership of the operational data you enter (staff records, hygiene logs, stock, bookings, and similar). You grant us a licence to host, copy, process and display that data as needed to provide and secure the Service.

For day-to-day staff and guest operational data inside the platform, your business is typically the data controller and we process that data to provide the Service. You are responsible for having a lawful basis to enter personal data about staff and guests. Our Privacy Policy explains how we handle personal information as a provider.

Food safety, employment and decisions

SATAI PRO helps you record checks, procedures, times and related operations. It does not replace your legal responsibility to comply with food hygiene law, local authority requirements, employment law, health and safety duties, or your own safe methods.

You remain solely responsible for how records are completed, for decisions based on them (including hiring, discipline, payroll, food safety actions and regulatory submissions), and for verifying that data in the Service is accurate and complete.

Third-party services

Integrations (for example EPOS, payment providers, SMS, email or push notifications) depend on third parties. We do not warrant their uninterrupted availability, accuracy or fitness for your purpose. Outages or errors in third-party systems are outside our control.

Intellectual property

We and our licensors own the Service, software, branding, documentation and related intellectual property. You receive a limited, non-exclusive, non-transferable right to use the Service for your internal business operations while your account is in good standing. You may not copy, resell, sublicense or create competing products from the Service except as allowed by law.

Availability and changes

We aim for reliable uptime but do not guarantee uninterrupted or error-free access. Maintenance, updates and temporary outages may occur. We may update features, interfaces and these terms. The current terms and update date appear on this page. Continued use after a material change constitutes acceptance of the updated terms, unless we ask you to accept them again via a sign link.

Liability

To the fullest extent permitted by law:

• The Service is provided on an “as available” basis.
• We are not liable for indirect, incidental or consequential loss, or for loss of profits, revenue, data, goodwill, business opportunity, or regulatory fines arising from your use of the Service.
• We are not liable for losses caused by inaccurate records you or your staff enter, decisions you make based on the Service, food safety or employment outcomes, or third-party systems.
• Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the three months before the claim (or £0 if you were only on a free trial and had paid no fees).

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud).

Your responsibilities and indemnity

You agree to indemnify and hold harmless Satai Investments Ltd against claims, losses and costs arising from: (a) your or your staff’s misuse of the Service; (b) data you upload or process; (c) your breach of these terms or applicable law; or (d) disputes between you and your staff, customers or regulators relating to how you use the Service — except to the extent caused by our wilful misconduct.

Cancellation and termination

You may cancel according to your plan or billing agreement. We may suspend or terminate accounts for non-payment, abuse, or material breach of these terms. On termination, access ends. We may retain or delete data as described in the Privacy Policy or as required by law. Export of your data (where available) should be requested before access ends.

Ownership and transfer

Acceptance of these terms binds the business named on the account or acceptance form. If the restaurant or business changes ownership, control, or the contracting party, the new operator must accept these terms (and any then-current Privacy Policy) afresh. Prior acceptance does not automatically bind a successor owner.

Electronic acceptance

Ticking acceptance at signup, accepting via a signed link we send you, starting a trial, or continuing to use the Service after notice of updated terms constitutes electronic acceptance. We may keep a record of acceptance (including time, IP address, and the version of the terms accepted) for our records.

Notices

We may send notices to the billing email or contact email on your account, and to info@sataipro.com for notices to us. Email notice is sufficient unless mandatory law requires otherwise.

General

• These terms are the agreement between you and us for the Service, alongside any written order or billing agreement we confirm with you.
• If a clause is found unenforceable, the rest remains in force.
• We may assign our rights to an affiliate or successor; you may not assign without our written consent.
• Failure to enforce a right is not a waiver.

Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where mandatory protections require otherwise.

Contact

Questions about these terms: info@sataipro.com or Contact.